Refund policy

Refund & Return Policy

Thank you for shopping with True Vine Design and Print. Because our products are made to order, we do not accept returns or exchanges for buyer's remorse, incorrect size or color selections, change of mind, or personal preference.

We do stand behind the quality and accuracy of every order. If your product arrives damaged, defective, misprinted, or you receive the wrong item, size, color, or design due to a fulfillment error, please contact us within 30 days of delivery and we will make it right.

Damaged, Defective, or Incorrect Items

If there is a problem with your order:

  1. Contact us within 30 days of delivery.
  2. Provide your order number and clear photos showing the problem.
  3. We will review the issue and, when approved, provide either a replacement or refund at no additional cost to you.

In most cases, you will not need to return the defective or incorrect item.

If we do require an item to be returned, we will provide a prepaid return label that you can download and print. You will not be charged return shipping or a restocking fee for an approved defective or incorrect-item return.

Approved refunds will be issued promptly and may take up to 10 business days to appear on your original payment method, depending on your bank or payment provider.

Items We Do Not Accept for Return or Exchange

We do not accept returns, refunds, or exchanges for:

  • Ordering the wrong size, unless you received a different size than you ordered.
  • Ordering the wrong color, unless you received a different color than you ordered.
  • Change of mind or buyer's remorse.
  • Personal preference regarding fit, color, or style when the correct product was supplied.

Please review the product description and sizing information carefully before ordering.

Exchanges

We do not offer exchanges. If your order is defective or incorrect due to a fulfillment error, we will resolve the issue through a replacement or refund as appropriate.

Product Condition

Claims for defective or incorrect products may be made for items that are new or have been slightly used, provided the issue is reported within the 30-day period.

Reporting an Issue

Contact us at info@truevinedesignandprint.com with:

  • Your order number
  • A description of the problem
  • Clear photos showing the issue

We will review your request and respond with the appropriate resolution.

This policy applies to customers in the United States, which is currently the only country to which we ship.